User Account

How do I report users or offensive content?

To report a user that you feel may have violated our policies, follow these steps:

  • Go to the user’s profile page by clicking on his/her name.
  • On the user’s public profile you will find a link “User Abuse - Report User”. Click on the “Report User” link and the report form will open.
  • Complete the form, providing as much information as possible, and click on the “Report User” button.

To report published content that you feel may have violated our policies, follow these steps:

  • Go to the offending content page (classified listing, business listing etc.).
  • At the bottom of the content page you will find a link “Report as Offensive”. Click on the “Report as Offensive” link and the report form will open.
  • Complete the form, providing as much information as possible, and click on the “Report as Offensive” button.

To report a comment that you feel may have violated our policies, follow these steps:

  • Go to the offending comment.
  • At the bottom of the comment you will find a link “Report as Offensive”. Click on the “Report as Offensive” link and he report form will open.
  • Complete the form, providing as much information as possible, and click on the “Report as Offensive” button.

Please Note:

  • We do not investigate simple misunderstandings and personal disputes between users.
  • We are aware that you feel strongly about your complaint, or you would not have taken the trouble to report this listing, but without adequate evidence we cannot act.
  • We respect the privacy of our users, therefore we will not discuss the outcome of an investigation. However, we might contact you to tell you that an investigation is complete.
  • Before we take action against a user, we consider the circumstances of the violation and the user's record. Our actions may include removing listings, limiting privileges and account suspension.

How do I get my account FICA verified?

You need to provide Basic Sense with all your relevant FICA information and documents. To see what FICA information and documents we require from you, please click on the following link: FICA Requirements

Why and when should I get my account verified?

As a registered second hand goods dealer and auctioneer, Basic Sense is required by law to establish and verify the identity of any person:

  1. from whom second-hand goods are acquired
  2. who registers to participate as a bidder at a formal auction event
  3. who registers to participate as a bidder in an on-line auction

To promote our verified customers on the Basic Sense Website, we distinguish their user accounts with the “FICA Verified Account” badge. Being a Basic Sense “FICA Verified Account” holder increases your credibility and encourages buyers’ trust.

What does the “FICA Verified Account” badge mean?

When you see the “FICA Verified Account” badge on a user’s account it means that the user’s identity has been established and verified by Basic Sense in accordance with the regulations of the Financial Intelligence Centre Act 38 of 2001 (“FICA”).

verified account

  FICA Verified Account

I’m not receiving the website’s automated e-mails

If you are not receiving the website’s automated e-mails, please check your “Spam” or “Junk E-mail” folders in case the messages were routed to one of these folders by your email functionality, instead of to your "Inbox".

If the messages are not in your “Spam” or “Junk E-mail” folders, please contact Basic Sense for assistance. >> Our online contact form <<

Why was my user account cancelled?

Actions that result in a user account being cancelled:

  1. You (or someone who knows your log-in credentials) cancelled your user account. It's possible to manually cancel your user account from your “My Account” page, but only after verifying account ownership by logging into your user account using your confidential log-in credentials.  

  2. Your account was inactive for over one (1) year. If you rarely use your user account, it will go into an inactive state and then be cancelled. 

  3. Your account was used in a manner that violates our Website Terms and Conditions of Use.

How do I cancel my user account?

To cancel your user account, follow these steps:

  • Click on the "Customer Zone" link located in the main menu.
  • Click on the “My Account” user-button located below the main menu.
  • Click on the “Edit my Account” tab located above your profile page.
  • Scroll down to the bottom of your account page and click on the “Cancel account” button.
  • You will be directed to a confirmation page where you must click on the “Cancel account” again to confirm your cancellation. 

Your account will be blocked and all of your content will be unpublished. As a registered second hand goods dealer and auctioneer, Basic Sense is required by law to retain your account information for a period of five (5) years after which it will be deleted.

How do I update my user account information?

You can update you user account details (e.g. display name, profile picture, contact details, etc.) by following these steps:

  • Click on the "Customer Zone" link located in the main menu.
  • Click on the “My Account” user-button located below the main menu.
  • Click on the “Edit my Account” tab located above your profile page.
  • Edit the fields you want to update.
  • Scroll down to the bottom of your account page and click on the “Save” button.

How do I change my password?

You can change your password by following these steps:

  • Click on the "Customer Zone" link located in the main menu.
  • Click on the “My Account” user-button located below the main menu.
  • Click on the “Edit my Account” tab located above your profile page.
  • Enter your current password in the “Current password” field
  • Enter your new password in the “Password” and “Confirm password” fields.
  • Scroll down to the bottom of your account page and click on the “Save” button.

If you’ve forgotten you current password, please follow the steps listed in “I've forgotten my password”.

I've forgotten my password

If you’re currently logged in to your user account, follow these steps:

  • Click on the "Customer Zone" link located in the main menu.
  • Click on the “My Account” user-button located below the main menu.
  • Click on the “Edit my Account” tab located above your profile page.
  • Click on the “Request new password” link located under the “Current password” field. The link will lead you to a page where you can set your password. 
  • Click on the “E-mail new password” button and log out of your user account. A message with further instructions will be sent to your e-mail address.

If you’re currently logged out of your user account, follow these steps:

  • Click on the "Request new password" tab on our log in form.
  • Enter your email address.
  • Click on the “E-mail new password” button. A message with further instructions will be sent to your e-mail address.

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